Refund policy

Returns & Refunds Policy – Official Version

30-Day Return Period

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition as you received it (unworn or unused)

  • With all original tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

How to Initiate a Return

To start a return, please contact us at:
📧 marlingradywfj@outlook.com

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.
Please note: Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you may always reach us at the same email address: marlingradywfj@outlook.com

Damages & Issues

Please inspect your order upon delivery. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom products (e.g., special orders or personalized items)

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.
If you have questions or concerns about a specific item, please contact us before purchasing.

Exchanges

The fastest way to get the item you want is to:

  1. Return the original item (following the return process)

  2. Once the return is accepted, make a separate purchase for the new item

EU 14‑Day Cooling‑Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The same eligibility conditions apply: the item must be unused, with tags, in original packaging, and with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received the refund, please contact us at:
📧 marlingradywfj@outlook.com